You will always speak with one of the owners, Bjarki or Josh. We love to talk with our customers about our flooring and your specific project. We can answer any questions you might have about our flooring or how to install it.
HOW WE DELIVER
We understand that when working on a home restoration, renovation, addition or a new build, timeliness is important. We always try to have thousands of square feet in stock so we can ship it to you quickly. Typical lead time is just two weeks, but we can sometimes be as much as six weeks out during the busy season. We also offer flexible delivery options to accommodate you or your builders busy schedule. We make each floor to order to keep the planks a dry as possible. We ask that you schedule your delivery for the day you are ready to install the floor so it can be laid and sealed as quickly, so it is exposed to as little humidity as possible. Prompt installation and finishing will result in the highest quality floor.
We ship all over the country using two methods. One option is to ship your floor in an 18 wheeler enclosed delivery truck. When using this method, your floor is wrapped in a water resistant cover to protect it from the elements, and packed in a rugged one inch thick protective wood crate. Each crate is custom built to snugly fit your order and held together with thick metal banding. The trucking company will call you to schedule a delivery. If a loading dock is not available, you should have at least two or three people available to help unload your floor from inside the truck.
If you are considering having a floor shipped, please read our LTL delivery guide.
We also offer hand delivery by one of our knowledgeable staff. This can be a nice option if your home is not easily accessible with a large truck, or if you would like help with the unloading. Both options allow for delivery to meet your busy schedule, any day of the week. Of course, you may also pick up your order yourself at our mill in Mercer, Maine.